Complaints Policy

(Last Updated: 1st June 2025)

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Thaibrick's complaints procedure

Customer service is our number one priority, but we know that things can still go wrong.

In this situations, we want to listen to your feedback and understand what has happened.

When we mess up, we want to:

• Hold our hands up and apologise
• Put things right for you
• Make sure the same thing cannot happen again

How to report a complaint with our estate agency service?

Step 1 - Your Thaibricks Real Estate representative

When you first raise an issue, we'll assign you a Team Leader from our Central Team to try to resolve it as soon as possible.

To raise an issue, you can get in touch by:

505/29 Thappraya Road 1st Floor View Talay 7 Nong Prue, Pattaya Chonburi, 20150
Telephone : +66 (0)38-196564 Line ID : @thaibricks
Email : office@thaibricksrealestate.com

Step 2 - Management Team

The investigation process can take up to 15 working days. If for any reason we need more time, we'll give you a heads up and put the reason behind the delay in writing. Following the investigation, you will receive a written response which will contain details of what we've reviewed, and if we can, how we would like to make things right.

Step 3 - Customer Relationship Manager

At this point, if you're not satisfied with the resolution, you can request for a senior member of the Resolutions Team to investigate your case. The senior team member will conduct a separate investigation within 15 working days and provide you with a final response.

Step 4 - Consumer Protection Board

The Office of the Consumer Protection Board (OCPB) is a government agency attached to the Office of the Prime Minister.

Important!

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Thaibricks Real Estate - does not accept any responsibility or liability in relation to such obligations and compliance with laws, regulations and requirements.

*In some countries you may have additional rights and/or the preceding may not apply to you.